Customer Service Professional
JSG Insurance Services JSG Insurance Services Santa Clarita, CA Santa Clarita, CA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago The Job Opportunity:
Are you looking for a company where your contributions are recognized and celebrated? Are you interested in a company where everyone supports each other to be successful? Do you enjoy helping and educating customers? Would you like the opportunity to train in office and then work remotely? If you answered yes to these questions, read on to find out about our joining our Agency as a Customer Service Professional.
We are a rapidly growing independent insurance brokerage with the goal of doubling the size of our agency in 5 years.
We have an exceptional reputation with our clients for providing professional advice and second-to-none service to small and medium businesses and personal lines clients.
We are looking for an enthusiastic team player to join our small dynamic team focused on guiding people to make the best choice they can about their insurance needs.
Why you should join us:
We are a close-knit team that likes to have fun together while accomplishing team goals.
Individual contributions and accomplishments are celebrated.
We are an energetic team with a great sense of humor and enjoy working together.
Everyone is always willing to support one another and is vested in helping everyone succeed.
Benefits - Paid Vacations.
Paid Sick Days.
Paid Holidays.
Company matching IRA program.
Growth and promotional opportunities.
Professional and collaborative environment.
We have experienced double-digit revenue growth every year since we started the Agency in 2013.
Our goal is to double the size of the agency in the next 5 years.
Excellent reputation with our clients and in the community.
What you will do as a Customer Service Professional:
The Customer Service Professional communicates directly with clients to build rapport with the Agency and provide excellent service to meet our clients' needs.
Additionally, the Customer Service Professional will team with the Agency Principal to ensure a positive client experience from the initial quoting process through each renewal cycle.
These contributions will help build and maintain a professional and supportive working environment, create additional growth opportunities for the team members, and help make the Agency successful.
Supports the team and clients through the new business application process and follows through to ensure policies are issued correctly, payments are received, and the clients enjoy a positive experience.
Processes clients' policy requests through carrier systems and follows through to ensure changes are issued correctly and communicates the impact to the clients so they know what to expect.
Follows-up to ensure all required client documents are obtained and provided to the carriers in a timely manner to ensure smooth transactions and maintain clients' discounts.
Communicates with clients directly to promote excellent customer service by handling incoming phone, FAX, and e-mail requests for assistance, including billing questions, payments, policy changes, and requests for documents.
Assists clients during their refinance and purchase and/or escrow process by providing the required insurance certificates in a timely process.
Identifies opportunities to offer new products and services to existing clients and coordinates a conversation with the Insurance Consultant or Agency Principal.
Follows up on all claims with clients to ensure they have been contacted, and if additional assistance is needed Licensed Customer Service Professionals also have an opportunity to generate additional personal income (commission) for new clients they bring to the Agency.
Skills and
Qualifications:
Working knowledge of Microsoft Office (Word, Excel, and Outlook) Prior use of a Client Management System (CMS) or database At least one year of Insurance Agency office experience and knowledge of personal lines insurance products Strong communication skills Must be Property and Casualty licensed, actively pursuing the license, or willing to obtain license within 6 months of hire A strong desire to provide excellent customer service A strong desire to work with and build a team A desire to continually learn and support the Mission and Philosophies of theAgency Attributes for Success:
Motivated by clients' needs and strong desire to provide excellent service Good verbal, written, and listening skills Must be coachable and collaborative in a team environment Have a sound understanding and be aligned with our company philosophies A Little More About Us:
Our Mission is to Educate, Evaluate, and Explain to help our clients understand their coverageBefore they have a loss.
We are committed to this mission and strongly believe that the most effective sales process includes educating the client.
The very best candidate will share this philosophy and will enjoy teaching others.
Our organization was founded on and is committed to the following values:
Do what is best for the client Conduct all work with the highest integrity Provide a professional, collaborative, friendly, and safe work environment Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
On-the-job training Paid time off Professional development assistance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Work Location:
Hybrid remote in Santa Clarita, CA 91355.
Estimated Salary: $20 to $28 per hour based on qualifications.
Are you looking for a company where your contributions are recognized and celebrated? Are you interested in a company where everyone supports each other to be successful? Do you enjoy helping and educating customers? Would you like the opportunity to train in office and then work remotely? If you answered yes to these questions, read on to find out about our joining our Agency as a Customer Service Professional.
We are a rapidly growing independent insurance brokerage with the goal of doubling the size of our agency in 5 years.
We have an exceptional reputation with our clients for providing professional advice and second-to-none service to small and medium businesses and personal lines clients.
We are looking for an enthusiastic team player to join our small dynamic team focused on guiding people to make the best choice they can about their insurance needs.
Why you should join us:
We are a close-knit team that likes to have fun together while accomplishing team goals.
Individual contributions and accomplishments are celebrated.
We are an energetic team with a great sense of humor and enjoy working together.
Everyone is always willing to support one another and is vested in helping everyone succeed.
Benefits - Paid Vacations.
Paid Sick Days.
Paid Holidays.
Company matching IRA program.
Growth and promotional opportunities.
Professional and collaborative environment.
We have experienced double-digit revenue growth every year since we started the Agency in 2013.
Our goal is to double the size of the agency in the next 5 years.
Excellent reputation with our clients and in the community.
What you will do as a Customer Service Professional:
The Customer Service Professional communicates directly with clients to build rapport with the Agency and provide excellent service to meet our clients' needs.
Additionally, the Customer Service Professional will team with the Agency Principal to ensure a positive client experience from the initial quoting process through each renewal cycle.
These contributions will help build and maintain a professional and supportive working environment, create additional growth opportunities for the team members, and help make the Agency successful.
Supports the team and clients through the new business application process and follows through to ensure policies are issued correctly, payments are received, and the clients enjoy a positive experience.
Processes clients' policy requests through carrier systems and follows through to ensure changes are issued correctly and communicates the impact to the clients so they know what to expect.
Follows-up to ensure all required client documents are obtained and provided to the carriers in a timely manner to ensure smooth transactions and maintain clients' discounts.
Communicates with clients directly to promote excellent customer service by handling incoming phone, FAX, and e-mail requests for assistance, including billing questions, payments, policy changes, and requests for documents.
Assists clients during their refinance and purchase and/or escrow process by providing the required insurance certificates in a timely process.
Identifies opportunities to offer new products and services to existing clients and coordinates a conversation with the Insurance Consultant or Agency Principal.
Follows up on all claims with clients to ensure they have been contacted, and if additional assistance is needed Licensed Customer Service Professionals also have an opportunity to generate additional personal income (commission) for new clients they bring to the Agency.
Skills and
Qualifications:
Working knowledge of Microsoft Office (Word, Excel, and Outlook) Prior use of a Client Management System (CMS) or database At least one year of Insurance Agency office experience and knowledge of personal lines insurance products Strong communication skills Must be Property and Casualty licensed, actively pursuing the license, or willing to obtain license within 6 months of hire A strong desire to provide excellent customer service A strong desire to work with and build a team A desire to continually learn and support the Mission and Philosophies of theAgency Attributes for Success:
Motivated by clients' needs and strong desire to provide excellent service Good verbal, written, and listening skills Must be coachable and collaborative in a team environment Have a sound understanding and be aligned with our company philosophies A Little More About Us:
Our Mission is to Educate, Evaluate, and Explain to help our clients understand their coverageBefore they have a loss.
We are committed to this mission and strongly believe that the most effective sales process includes educating the client.
The very best candidate will share this philosophy and will enjoy teaching others.
Our organization was founded on and is committed to the following values:
Do what is best for the client Conduct all work with the highest integrity Provide a professional, collaborative, friendly, and safe work environment Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
On-the-job training Paid time off Professional development assistance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Work Location:
Hybrid remote in Santa Clarita, CA 91355.
Estimated Salary: $20 to $28 per hour based on qualifications.
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